Terms and Conditions
The EK agency is a team of freelance hair and make up artists. The agency manages enquiries, bookings and payments. All stylists have their own insurance.
Enquiries, booking and payment process
Enquiries can be made via the phone, website or by email. We prefer to establish your requirements on the phone so our team can pair you with the most suitable member of the agency for your desired look. Once particulars are established we will send you a quote via email. Bookings are to be secured with a deposit totaling 50% of the wedding day (not including travel). Please note that the booking is not complete until this deposit has been received in full. Once the deposit is received we will confirm this via email.
Deposit payments to the agency can be made via cheque or bank transfer. Address and details will be included in your quote which you will receive via email.
You will receive a Booking Confirmation via email, this will include a break down of all costs including trial, remaining wedding balance and travel expenses which are all payable to your stylists at the times specified. Their contact details will also be included on this email and from this you can communicate with them directly and book in for a trial.
Cancellation of your booking
If for any reason you wish to cancel your booking, we must receive this in writing via email. If you cancellation is received more than six weeks before your wedding date, you will be issued a full refund minus a £25 administration fee. Your refund will be issued via the same method of payment the deposit was originally made with. Refunds can not be issued via an alternative method or to a third party.
Cancelling within the six week period prior to your wedding date will result in the entire deposit being retained.
If you cancel your wedding within 7 days prior to your wedding date we will require the remaining balance in full.
Alterations to your trial and booking
We must be made aware of any alterations to number of clients, times locations and dates as soon as they become apparent.
Changes to the amount of clients in the wedding day booking must be finalised in writing, via email and confirmed with us 14 days before the wedding. This applies to both adding and deducting to and from the total amount of clients. Failure to confirm deductions to the total amount within the stipulated time, will result in the original remaining balance being paid in full to the stylist on or before the day of your wedding. When making additions, a further deposit will be payable to the agency. This will be 50% of the total cost of additional clients, the remaining 50% will be payable to the stylist on or before the wedding date. Once confirmed and subsequent deposit has been received, an amended Booking Confirmation will be sent via email with these included.
Times and locations
Timing changes need to be discussed with your stylist. Your stylist will work to a schedule in accordance to the amount of clients in your booking so this may alter arrival and start time. If your location changes this may result in an alteration to the travel charge of your booking. We will do all we can to accommodate and it will be judged on a case by case basis.
If your wedding date changes your original stylist will be immediately allocated, however if for any reason this is not possible we will look to replace them with an alternative stylist. Should you require an additional trial with a new stylist as a result of a change in your wedding date, this will incur a further trial cost at the same rate of your original trial. Cancellation policy terms apply should you wish to cancel the booking subsequent of a change in your wedding date.
If for any reason you are unable to keep to your arranged trial appointment, you must let your stylist know via phone or email as soon as you can. They must be made aware at least 48 hours before if you need to rearrange your trial. If it is within 48 hours of the arranged time we request you pay 50% to the stylist via cheque or bank transfer upon rescheduling.
Illness and emergency
In the unforeseen event of an emergency, all stylist are covered by another member of the team i.e - we will never let you down. Stylist are instructed to make notes of products used at trial and
In an extreme case should a stylist not be able to attend you will be refunded and compensated.